1. Introduction
At Aira Wax, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit airawax.com or make a purchase from us. By using our Website, you consent to the practices described in this Policy.
2. Information We Collect
2.1 Information You Provide
- Name, email address, phone number, and delivery address when you place an order or register an account.
- Payment information (processed securely via third-party payment gateways — we do not store card details).
- Messages or queries submitted via our contact form or email.
- Newsletter subscription details.
2.2 Information Collected Automatically
- IP address and browser type.
- Pages visited and time spent on the Website.
- Device type and operating system.
- Referral URLs and search terms used to find our Website.
This data is collected using cookies and similar tracking technologies (see Section 6).
3. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders.
- Send order confirmations, shipping updates, and delivery notifications.
- Respond to your queries and provide customer support.
- Send promotional emails and newsletters (only if you have opted in).
- Improve our Website, products, and customer experience.
- Comply with legal and regulatory obligations.
4. Sharing Your Information
Aira Wax does not sell, rent, or trade your personal information to third parties. We may share your data with:
- Delivery and logistics partners — to fulfil your orders.
- Payment gateway providers — to securely process payments.
- Marketing and analytics tools — to understand Website usage (data is anonymised).
- Legal authorities — if required by law or to protect our legal rights.
All third-party partners are required to handle your data securely and only for the purposes we specify.
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this Policy, or as required by law. If you wish to have your data deleted, please contact us at the email address below.
6. Cookies
Our Website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use cookies for:
- Keeping you logged in to your account.
- Remembering items in your shopping bag.
- Analysing Website traffic and usage patterns.
- Personalising content and advertisements.
You can disable cookies in your browser settings. Note that some Website features may not function correctly without cookies.
7. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. Our Website uses SSL encryption to secure data transmissions. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your personal data.
- Opt out of marketing communications at any time.
To exercise any of these rights, please contact us at hello@airawax.com.
9. Children’s Privacy
Our Website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be published on this page with an updated effective date. We encourage you to review this Policy periodically.
11. Contact Us
For any privacy-related questions or concerns, please contact us at:
Email: hello@airawax.com
Website: airawax.com